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   A&O Systems Group - Complete I.T. Solutions

What we do




IT Support


What are Technical Support Centers?

A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Center/ IT Helpdesk provides in-house or outsourced technical support services to customers of products and services through multiple channels such as email, chat, voice and the web.

The Technical Support Center is alternatively referred to as the Helpdesk or customer support center. Terms such as IT response center, customer interaction center, contact center, resource center, service desk and IT solutions center are also widely prevalent in the field to refer to dedicated teams that systematically handle the entire spectrum of technical support services

What are Internal and External Helpdesks?

Internal and external helpdesks have distinct roles. An internal helpdesk supports internal customers (employees) of a company while the external helpdesk supports external customers - the buyers or users of the product or services of the company. A hybrid model helpdesk supports both internal and external customers by providing a blend of services. It is usually found in small or medium sized companies.

Technical Support Centers offer strategic value by:

  • Increasing customer satisfaction and retention
  • Increasing revenues through cross-sell and up-sell of services
  • Increasing resource utilization and productivity of employees through internal helpdesk function
  • Reducing costs

Outsourcing Technical Support Services to A&O Systems Group

Technical support services are being strategically outsourced to A&O Systems Group as small and medium business discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services to us, secure in the knowledge that a pool of trained and experienced engineers are available 24x7 to provide your customers technical support through a multi-modal user interface using the web, email, chat or voice, within agreed-upon response times and levels of quality.

Get strategic value from your IT Helpdesk. Outsource technical support process to A&O Systems Group

Our Technical Support Centers:
 
  • Handle customer queries on technical products and applications
  • Generate leads, expand prospects contact opportunities
  • Increase sales
  • Troubleshoot and resolve problems through remote assistance
  • Increasing revenues through cross-sell and up-sell of services
  • Increasing resource utilization and productivity of employees through internal helpdesk function
  • Reducing costs

 

It was a pleasure working with A&O Systems Group. They attract the right people with a good blend of technical knowledge and interpersonal skills.

George Qiao, EMC Systems Engineer

In conclusion, you are seeking guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

We'll show you how you can save money each year through help desk outsourcing while providing world class help desk support. When you partner with us for your  Help Desk Services, you gain a partner recognized by various sources as a leader in the help desk outsource industry. Our state of the art technology and predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels. Give us a call today and let us help you identify your needs to build a custom-tailored help desk outsource solution that will delight your employees or customers and allow you to gain a competitive advantage in the marketplace.

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Other information

A&O Systems Group | Customer Testimonials

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